This web managed by

About Gaia Titania

Gaia is a research consultant with its expertise on customer experience measurement . It was founded in 2014 to help our clients close the gap between the promise of service excellence and its actual delivery. We pride ourselves on producing the most accurate and valuable data in the industry.

Our Team

All our collaborators help us to reach the best quality of research and to provide a reliable and professional result. We share the commitment to quality in order to provide consistent, accurate and on time results and superior service


Field Force

We operate nationwide and affiliate with dedicated field team in big cities such as Jakarta, Bodetabek, Bandung, Semarang, Yogya, Surabaya, Denpasar, Medan, Pekanbaru, Balikpapan and Makassar.


Why Us

Committed to quality, Affordableprice, Flexibility, Strategical thinking, Superior customer care, Accurate results oriented etc. We provide other research since our past experienced not just about customer experience research.


Customer Experience Research & Consultant

Gaia's solutions come full circle: We help you measure your customer experiences through our research program and we help you to do improvement through our training and consultant program.


Our focus service

We realize that whether an organization sells groceries, televisions, checking accounts, or socket wrenches, the real product is customer values and delight. Thats why our company focused on customer experience research and consultant..